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New Features in February

Letter from the Managing Editor:

BPM Academic Program Listing
This month, we introduce the Business Process Management Academic Programs Listing in the Resource section of BPTrends. We hope our readers interested in pursuing a degree or academic certification in process management will find this a valuable resource in helping them locate a suitable program. If you are an accredited college or university and would like to submit a program for listing, please contact Carolyn Potts at capotts@bptrends.com.

BPForum Call for Papers and Registration For the 3rd year in a row we are co-producing and chairing the Business Process Forum scheduled October 28 – November 2, 2012 In Ft Lauderdale FL. and co-located with the Business Rules Forum and the Business Analysis Forum as part of the Building Business Capability Conference. We are seeking keynotes, case studies, conference sessions and half-day workshops. The deadline for the Call for Papers is February 15, 2012. And, Register NOW to take advantage of the Super Early Bird pricing.

Carolyn Potts

BPTrends Monthly Email Advisors
Feb 14. Process and Productivity
One key to improving a process is to improve its productivity – to do more for less. This Advisor provides a quick overview of the levers a process team should consider as it tries to improve productivity.
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Feb 28. Integrating and Aligning Multiple Process Methodologies
In recent discussions, readers have referred to the many different process methodologies and considerations that a BPM team needs to think about as they undertake various types of BPM initiatives. Here is an effort to provide an overview of what a team ought to consider.
Columns
Performance Architecture: A Walk on the Performance Side, Part III
As they did in the two previous parts of this three-part series, in this month’s Column Roger Addison and Carol Haig provide tools that can help process experts with the human performance side of work - in this case, at the Workplace/Performance level. Success at performance improvement at this level requires developing a map of the organization showing how it operates and how it aligns with the business environment. The authors suggest using The Business Logic Model for best results in creating the map and provide a graphic tool to assist in developing the model.
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Extreme Competition: Call Your Broker - The Rise of Cloud Service Brokerages
Peter Fingar predicts that over the next few years, we will see some key trends developing that will change the IT services industry as a result of the emergence of cloud computing. Peter believes that companies will reach outside their internal IT departments and call in outside IT services companies that offer top-tier technology talent in cloud computing. Read Peter’s Column for his valuable insights into what the future holds for the IT services industry.
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Human Processes: Virtual Teams
Keith Harrison-Broninski posits that knowledge workers lose nearly one third of their time coordinating their work with others, time that is essentially wasted and that adds up to a significant financial loss to the organization. To solve this problem, Keith proposes a Human Interaction Management technique that enables virtual teams to create dynamic plans that will streamline interactions among colleagues. To illustrate the use of the HIM technique, he takes the reader through a common sales process - the sales proposal.
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Down Under: How do you Motivate Employees to Provide a High Level of Customer Service and Satisfaction?
Although many organizations claim that “our people are our greatest asset,” they often don’t take time to develop and care for their greatest asset. To remedy this problem, John Jeston suggests a model developed by Frederick Herzberg in 1959. Herzberg called his model the Motivation-Hygiene Theory of job satisfaction. John concludes that it still has great relevance today and demonstrates how the model can benefit an organization striving to motivate employees to a higher level of performance.
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Articles
BPM and Organization Personnel: Part 3—Governing BPM for Maturity and Value
In this third in a series of Articles on BPM capability development, Jim Boots discusses the role of a BPM Governance Body in supporting a BPM initiative. The Governance Body both oversees the development of BPM capabilities and, once BPM projects are underway, ensures developed capabilities are delivering value as expected. Read Jim’s Article for details on who should be members of the Governance Body and how their respective roles should be defined.
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Reunifying Knowledge and Business Process Management
Chris Taylor observes that a great deal of time and effort is wasted as IT and business struggle to understand each other’s vocabulary and needs - a circumstance that often leads to distrust and lack of cooperation. Chris warns that organizations that manage knowledge and process separately will ultimately lose to competitors that empower their employees by unifying knowledge management and BPM. He suggests a number of existing applications that can bring these two elements together.
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A Lightweight Approach for Designing Enterprise Architectures Using BPMN
In this Article, Oscar Barros, Ricardo Seguel and Alejandro Quezada present an integrated and lightweight design approach for Enterprise Architecture using a generic architecture and patterns expressed in BPMN. The approach facilitates the modeling between the four different levels involved in EA - process architecture, business design, process logic, and IT process support. This approach has been applied in hospitals where it has successfully reduced the complexity of the modeling process and the time required for implementation.
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Case Study
Process Mining: Ana Aeroportos de Portugal
Ana Aeroportos is responsible for managing the entire airport infrastructure in Portugal. They sought to improve their “Change Order” process by making it leaner and reducing the time required for process improvement. Alberto Manuel, a BPM consultant, describes how Ana Aeroportos used Process Mining to successfully achieve their goals of quickly identifying problems and quickly improving their “Change Order” process.
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Book Review
The Truth About Green Business by Gil Friend. Reviewed by Paul Harmon.
This book is a report on leading companies that are embracing low energy and sustainable business models by one of the prominent consultants in the field.
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Calendar of Events/Education and Training

Conferences

BPM In Europe 2012 (in conjunction with Enterprise Architecture 2012)--June 18-20, 2012, London, UK. This popular annual European BPM conference, co-produced by BPTrends and chaired by Roger Burlton, will again be co-located with the popular annual Enterprise Architecture conference.

BPM 2012--Sept 3-6, 2012, Tallinn, Estonia. Tenth annual meeting of the leading international BPM conference for academics and researchers will be in Estonia this year.

Business Process Forum--Oct 28-Nov 2, 2012, Ft. Lauderdale, FL. This popular annual North American Conference is co-produced by BPTrends, chaired by Roger Burlton and co-located with the Business Analyst Forum, the Business Rules Forum, plus the Business Architecture Summit and the NEW Business Strategy Summit, bringing together a broad range of professionals collaborating to form the Building Business Capability Conference.

BPTA BPM Professional Certificate Program

BPTA BPM Enterprise Certificate Program

BPTA Advanced Professional Certificate Program

View Complete Calendar of Events

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